Troubleshooting: Stuck on a Slide, Frozen Screen, or "Next" Button Not Working

Troubleshooting: Stuck on a Slide, Frozen Screen, or "Next" Button Not Working

Issue:
You are stuck on a slide, the "Next" button is unresponsive, or the screen appears frozen.

Why this happens:
When you launch a course, a second blank tab or pop-up window often opens in the background. This window tracks your progress. If you close it, the main course loses connection and cannot record that you finished a slide, which is why the "Next" button stays grayed out.

How to fix it:

  1. Locate the second window. Look for an extra browser tab or pop-up that launched with the course. It might look blank, but it is essential.
  2. Keep it open. Do not close this window. If you already closed it, proceed to step 3.
  3. Refresh the main course. Go back to the main course window and refresh the page.
  4. Try again. Once the page reloads, ensure you keep both windows open and try to click "Next" again.
If you’re still stuck after trying these steps, please reach out to let us know. 
  1. Email Us
  2. Submit Ticket

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